Licensing FAQ

How do licenses work?

Each license is tied to a single domain. When you activate your license on a website, it registers that domain with our license server.

Can I use one license on multiple sites?

• Lite/Pro licenses: One site per license
• Developer license: Includes licenses for both WordPress and Joomla, but still one site each

For multiple sites, you need multiple licenses or a Developer license for platform flexibility.

How do I move my license to a different domain?

1. Go to wootsup.com/account/licenses
2. Click Deactivate next to the current domain
3. Install API Mapper on your new domain
4. Activate with the same license key

What happens when my license expires?

• API Mapper continues to work - existing connections keep functioning
• No updates - you won't receive new features or bug fixes
• No support - priority support is no longer available

To receive updates again, renew your license.

Can I get a refund?

Yes, we offer a 14-day money-back guarantee. If API Mapper doesn't meet your needs, contact support@wootsup.com within 14 days of purchase.

Do you offer discounts?

• Renewals: Existing customers get renewal discounts
• Upgrades: Pay only the difference when upgrading tiers
• Bulk licenses: Contact us for volume pricing

What's the difference between Pro and Developer?

I lost my license key. How do I recover it?

1. Go to wootsup.com/recover-license
2. Enter your purchase email address
3. Check your inbox for the license key

Can I upgrade my license later?

Yes! You can upgrade at any time:

• Free → Lite, Pro, or Developer
• Lite → Pro or Developer
• Pro → Developer

You only pay the price difference. Go to your account dashboard to upgrade.